Overview of Inspections & Defect management capability

Written By Oliver Perry

Last updated About 5 hours ago

Before launching a site and using Guided Home's defect capture capability you will need to complete the configuration steps

This video shows how to use Guided Home's inspections and defects capability including:

1. How to access the Inspections & Defects Tool 0:00

2. How to configure Defect Email Alerts and Settings 0:12

3. How to raise Defects 0:24

4. How to navigate the Inspections and Defects Tabs 0:38

5. How to search and filter for Defects 1:05

6. How to managing Defects to completion 1:19

1. Accessing the Inspections Tool 0:00

2. Configuring Email Alerts and Settings 0:12

Turn on the guided inspections tool.
Set up the following configurations:
- Recipients for email alerts.
- Inspection defect types.
- Priorities for defects.
- Associated Service Level Agreements (SLAs).

3. Raising Defects 0:24

After configuration, you can start raising defects.
Use the Inspections Homepage to view statistics:
- Total number of defects.
- Defects created categorized by age buckets, including the critical 28-day mark.

4. Navigating the Inspections and Defects Tabs 0:38

On the Inspections Tab, view each inspection and its associated plots.
On the Defects Tab, see a complete list of all defects based on:
- Keywords.
- Plot information.

5. Filtering Defects 1:05

Use filters to control the view of defects based on:
- Specific inspections.
- Age buckets.
- Assigned personnel.
- Defect status.

6. Managing Defects 1:19

Click on a defect to view its details.
Manage the defect by:
- Editing its status.
- Assigning it to a defect owner.
- Sending updates to the resident at any point.

Familiarise yourself with the filtering options to quickly find relevant defects.
Regularly review the inspections homepage for an overview of defect statistics and trends.