How to get the best answers from Hugo

Hugo works best when you ask clear, specific questions. Here are some tips to get the most useful answers.

Be specific

Instead of asking "warranty", try: "What is the warranty on my boiler and who do I contact to make a claim?"

Instead of "documents", try: "Where is my EPC certificate?"

Ask follow-up questions

If Hugo's first answer doesn't fully cover it, follow up. Hugo remembers the context of your conversation, so you can ask things like "Can you tell me more about that?" or "Is there a phone number I can call?"

Hugo suggests questions

After each answer, Hugo often suggests follow-up questions you might want to ask. These are based on what's in your documents and can help you discover information you didn't know to look for.

Starting fresh

If you want to ask about a completely different topic, start a new conversation. This helps Hugo focus on your new question without getting confused by the previous context.