Understanding your handover pack

Your handover pack is a collection of important documents your developer provides when you move in. It's one of the most useful things in your portal.

What's typically in a handover pack

• Energy Performance Certificate (EPC) — your home's energy rating
• Gas Safety Certificate — confirms your gas appliances have been safety checked
• Electrical Installation Certificate — confirms your electrical installation is safe
• Water hygiene / Legionella certificate
• Appliance manuals and warranties — how to use and care for your appliances
• Structural warranty — typically a 10-year policy (e.g. NHBC Buildmark)
• Developer warranty information — usually 2 years, covering defects

Where to find it

Go to Documents in the portal navigation. Your handover pack documents will typically be grouped in a dedicated section or labelled clearly.

Keep a copy

We recommend downloading and saving your handover pack to a safe location (cloud storage or a USB drive). You'll need these documents for insurance, remortgaging, and future sale of the property.